Our Client is running its daily operations over their ERP (Microsoft Navision). However, they needed to have a structured online and mobile system to track their reverse logistics.The reverse logistics of the products are going through a complex and multi actor (Burger King restaurants, Fasdat departmants, Suppliers etc.) procedures. INNOPPIA analyzed this complicated process and helped the client to simplify it through a workflow management system. This platform enlarged to cover not only Reverse Logistics Cases but also all issues lead to Returns-to-Origin with the name of Fasdat IMS ( Issue Management System).