Complaints management system is a module of INNCare project which makes the automation of the official complaints business flow to manage its processes efficiently.
Complaint Module separates all process to particular steps which means process do not advance if current step precisely done.
Thanks to complain module all steps of the complaint process can be traceable by authorized users. Also, it leads to authorized users about what needs to be done at the next step.
Complaints management system provides:
- Flow of information between stakeholders
- Automation of the forms must be filled in the process
- Printable forms
- Time-related reminders and warnings for the involved users
- Recursive Action, Observation and Decision structure for each complaint
- Complaint history for each client
Complain Module gives homecare companies the ability to be more productive and rapid when solving issues of its own clients.