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Homecare services business
is a growing & dynamic market in the aging Western Europe. However on one hand competition
is increasing because the opportunity is being noticed by many entrepreneurial spirits
on the other hand governments are getting tighter fisted due to economical burdens
of aging population. For a homecare company it results to a picture which force
them to focus on organizational effectiveness to keep profit margin same. In that
era homecare companies need automation systems to manage the effectiveness of their
business processes. Innoppia provides INNcare an automation system developed on
system perspective for homecare businesses. INNcare is a set of solutions not a
single software package. As a web-based solution it enables homecare companies to
manage it business processes and value chain. By using INNcare, a company not only
automates its business processes but also empowers its all management levels by
a robust set of tools to track performances of business unit & processes. The value
chain of a homecare company can be simplified as Figure-1.
Figure 1 - The value chain of a
homecare company
To cover complete value chain INNcare has 4 modules which are:
- CRM
- Homecare Management System
- Quality Management System
- Internal Collaboration Platform
Customer Relations Management (CRM) module of INNcare has all necessary features
of a conventional CRM. Besides it has tools that are specific for homecare companies.
With these tools it organizes the business process of pre-clients. CRM module of
INNcare makes acquisition, application and intake processes transparent. In this
way the loss of any potential client or delays in the process are prevented.
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